During the data upload process, you may select the ‘Text’ file option. This is a great option if you have done manual scraping of web copy, forum conversations or news articles.

To upload a file successfully into the platform, it must be saved in Plain Text (.txt) format

If your file was rejected, check that this is the case, as it may have been downloaded as Rich Text (.rtf). 

If necessary, the file format can easily be updated.

In Microsoft Word

  1. Click ‘Save As’

  2. Select the ‘File Format’ dropdown 

  3. Click ‘Plain Text (.txt)’

In TextEdit

  1. Click ‘Format’ from the menu bar 

  2. Select ‘Make Plain Text’

  3. Save the file 

If the problem persists, get in touch and we’ll be happy to help you! 

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