In addition to plotting your Custom Themes over time in a Heartbeat chart, you can also plot categorical data, such as NPS/CSAT scores, sentiment, age, gender, and more.
Categorical charts allow you to compare key themes across different segments of your data side-by-side, making it easy to spot differences between groups.
How to create a categorical chart
Open a Heartbeat that contains categorical metadata
Click Plot
Under Plot type, select Categorical
Choose the metadata key for the categories you want to apply
Click Apply.