# Relative Insight Help Centre > . ## Relative Insight 101 - [Welcome to Relative Insight](https://support.relativeinsight.com/en/articles/4476784-welcome-to-relative-insight.md): Here’s what to expect during your onboarding phase. - [What is Relative Insight?](https://support.relativeinsight.com/en/articles/3803512-what-is-relative-insight.md): Relative Insight is a comparative text analytics platform that helps organizations leverage words as a source of business intelligence. - [How does Relative Insight work?](https://support.relativeinsight.com/en/articles/3804205-how-does-relative-insight-work.md): Learn what happens to a data set once it is uploaded to the Relative Insight platform. - [How is Relative Insight different from built-in text analysis tools?](https://support.relativeinsight.com/en/articles/3804178-how-is-relative-insight-different-from-built-in-text-analysis-tools.md): Understand how Relative Insight's comparative approach differs from other methods of text analysis. - [What languages can be analyzed?](https://support.relativeinsight.com/en/articles/3827579-what-languages-can-be-analyzed.md): Learn what languages are supported in the Relative Insight platform. - [What is comparative text analysis?](https://support.relativeinsight.com/en/articles/3950618-what-is-comparative-text-analysis.md): Learn everything you need to know about Relative Insight's unique, comparative approach to text analytics and insights. - [Common use cases for Relative Insight](https://support.relativeinsight.com/en/articles/4339216-common-use-cases-for-relative-insight.md): Explore the most common use cases of Relative Insight's comparative text analysis platform. - [What is a project?](https://support.relativeinsight.com/en/articles/8058095-what-is-a-project.md): All of the work in Relative Insight is organized into projects. Find out more what it means. - [What automations are supported?](https://support.relativeinsight.com/en/articles/8851604-what-automations-are-supported.md): Learn more about automating common operations in Relative Insight. - [Glossary of key terms](https://support.relativeinsight.com/en/articles/3782612-glossary-of-key-terms.md): The key terms you need to know in order to use Relative Insight. - [What is relative difference and how is it calculated?](https://support.relativeinsight.com/en/articles/3803963-what-is-relative-difference-and-how-is-it-calculated.md): Learn how relative difference is calculated and how to interpret this metric. - [Understanding difference, frequency and similarity](https://support.relativeinsight.com/en/articles/3826429-understanding-difference-frequency-and-similarity.md): When analyzing text, Relative Insight identifies differences, frequencies and similarities. Learn how to interpret each category. - [Relative Insight and Large Language Models \(LLM\) FAQs](https://support.relativeinsight.com/en/articles/8671607-relative-insight-and-large-language-models-llm-faqs.md): We have put together answers to the frequently asked questions about LLMs. ## Admin - [How do I access my account](https://support.relativeinsight.com/en/articles/3803721-how-do-i-access-my-account.md): Learn how to access the platform using your email and password. - [Does Relative Insight support single sign-on \(SSO\)?](https://support.relativeinsight.com/en/articles/5671975-does-relative-insight-support-single-sign-on-sso.md): Learn how you can provision users access to Relative Insight using single sign-on \(SSO\). - [How do I change or reset my password?](https://support.relativeinsight.com/en/articles/3803737-how-do-i-change-or-reset-my-password.md): Learn how to change your password when logged in to Relative Insight and how to reset your password if required. - [How do I get help?](https://support.relativeinsight.com/en/articles/3803556-how-do-i-get-help.md): Learn how you can get help using Relative Insight - from personalized support to training sessions and a host of self-help resources. - [Professional services support](https://support.relativeinsight.com/en/articles/5634379-professional-services-support.md): We offer varying levels of support to suit your needs. Learn about the options and what is included with each level of service. - [Is my data secure with Relative Insight?](https://support.relativeinsight.com/en/articles/3827566-is-my-data-secure-with-relative-insight.md): Learn about the steps Relative Insight is taking to ensure a high standard of privacy and data protection. - [Can my data include personally identifiable information \(PII\)?](https://support.relativeinsight.com/en/articles/5650390-can-my-data-include-personally-identifiable-information-pii.md): Learn what can and cannot be uploaded into Relative Insight as it relates to personally identifiable information \(PII\) and GDPR. - [Can I integrate Relative Insight with my data sources using APIs?](https://support.relativeinsight.com/en/articles/3827701-can-i-integrate-relative-insight-with-my-data-sources-using-apis.md): Learn about Relative Flow, the automation of the data imports from your systems into Relative Insight. ## Explore - [How do I create a new project and add comparisons?](https://support.relativeinsight.com/en/articles/3826251-how-do-i-create-a-new-project-and-add-comparisons.md): Learn how to create a new project from the Dashboard and add comparisons. - [Building comparisons against Standard English](https://support.relativeinsight.com/en/articles/3827595-building-comparisons-against-standard-english.md): Learn what the Standard English model is and how to use it as a basis for comparison in Relative Insight. - [Why are there no differences showing for a comparison?](https://support.relativeinsight.com/en/articles/3827040-why-are-there-no-differences-showing-for-a-comparison.md): Understand the reasons why a comparison might not yield any differences. - [How to group and reorder comparisons?](https://support.relativeinsight.com/en/articles/3827069-how-to-group-and-reorder-comparisons.md): Understand how to create comparison groups within a single project. - [How do I navigate and understand the results of a comparison?](https://support.relativeinsight.com/en/articles/3826400-how-do-i-navigate-and-understand-the-results-of-a-comparison.md): Learn how to explore and interpret the results of your analysis from the comparison explorer in Relative Insight. - [How to change the metrics displayed?](https://support.relativeinsight.com/en/articles/8061631-how-to-change-the-metrics-displayed.md): Learn how to apply preferred metrics to your insight cards and in Explore. - [How do I export the results of my analysis?](https://support.relativeinsight.com/en/articles/3826742-how-do-i-export-the-results-of-my-analysis.md): Learn how to export the results of a comparison into a spreadsheet file and interpret the various metrics. - [Explore Verbatim Filtering](https://support.relativeinsight.com/en/articles/12000551-explore-verbatim-filtering.md): Filter verbatims in Explore to focus on specific segments or characteristics within your data. - [Changing your Explore preferences](https://support.relativeinsight.com/en/articles/12000859-changing-your-explore-preferences.md): Set your Explore preferences in your account to customize how results, metrics, and sort order are displayed. - [Topical analysis in Relative Insight](https://support.relativeinsight.com/en/articles/3827821-topical-analysis-in-relative-insight.md): Learn about the topics analyzed in Relative Insight, how topical analysis is done and how you can rename or relabel topics in a project. - [Grammar analysis in Relative Insight](https://support.relativeinsight.com/en/articles/3863352-grammar-analysis-in-relative-insight.md): Learn how to interpret the grammatical analysis in Relative Insight and explore common applications of grammar insights. - [Emotional analysis in Relative Insight](https://support.relativeinsight.com/en/articles/3826459-emotional-analysis-in-relative-insight.md): Learn how Relative Insight approaches emotional analysis and the key differences between emotion and sentiment. - [How to change the significance threshold of your analysis?](https://support.relativeinsight.com/en/articles/9144761-how-to-change-the-significance-threshold-of-your-analysis.md): Learn about different levels of statistical significance and their suitability for your analysis. - [What is Data Discovery?](https://support.relativeinsight.com/en/articles/8075335-what-is-data-discovery.md): Learn more about unlocking the true potential of your text analysis with Data Discovery. - [Navigating your Data Discovery results](https://support.relativeinsight.com/en/articles/7980043-navigating-your-data-discovery-results.md): Learn how to harness the power of data visualization for better stakeholder communication. - [What is an AI Summary?](https://support.relativeinsight.com/en/articles/9032132-what-is-an-ai-summary.md): Learn more about AI Summary and the instant insights at your fingertips that it provides. - [Using the CX Metrics to calculate NPS or CSAT scores](https://support.relativeinsight.com/en/articles/11960770-using-the-cx-metrics-to-calculate-nps-or-csat-scores.md): Instantly calculate the NPS or CSAT Score using CX Metrics in Data Discovery - [Exporting charts and data from Data Discovery](https://support.relativeinsight.com/en/articles/11960796-exporting-charts-and-data-from-data-discovery.md): Instantly download all \(or individual\) charts or dig deeper into the data that underpins them - [What are Heatmaps?](https://support.relativeinsight.com/en/articles/8075165-what-are-heatmaps.md): Heatmaps provide a top-level view of your market and customers. It is a rapid solution for visualizing audience and competitor insights. - [Visualizing groups of comparisons with Heatmaps](https://support.relativeinsight.com/en/articles/5397442-visualizing-groups-of-comparisons-with-heatmaps.md): Heatmaps is a multi-comparison visualization tool for mapping groups of comparisons and understanding where the biggest differences exist. - [Interpreting and using your Heatmaps](https://support.relativeinsight.com/en/articles/6738256-interpreting-and-using-your-heatmaps.md): Learn more about understanding the visualizations and difference percentiles in Heatmaps - [What is an insight card?](https://support.relativeinsight.com/en/articles/6730593-what-is-an-insight-card.md): Insight cards are a visual output of your analysis. Learn more about the main components. - [Creating insight cards](https://support.relativeinsight.com/en/articles/3826467-creating-insight-cards.md): Insight cards are used to organize, share and present the most interesting and actionable discoveries that surfaced in a comparison. - [How to add verbatim examples to your insight card?](https://support.relativeinsight.com/en/articles/6730612-how-to-add-verbatim-examples-to-your-insight-card.md): Including key quotes from your data is a great way to develop a narrative and add context. - [How do I export my insight cards?](https://support.relativeinsight.com/en/articles/3826642-how-do-i-export-my-insight-cards.md): Learn how to export presentation-ready insight cards to share with clients and stakeholders. - [Ten tips for creating powerful insights](https://support.relativeinsight.com/en/articles/4302345-ten-tips-for-creating-powerful-insights.md): Become a pro at building insights in the platform with some helpful tips from our account managers. ## Data - [How do I upload data?](https://support.relativeinsight.com/en/articles/3827137-how-do-i-upload-data.md): Learn where and how you can upload text data into Relative Insight for analysis. - [What can I do in the Customer Dashboard?](https://support.relativeinsight.com/en/articles/3827295-what-can-i-do-in-the-customer-dashboard.md): Discover the host of tools available within the Customer Dashboard to help you manage and manipulate your data in Relative Insight. - [Combining data sets](https://support.relativeinsight.com/en/articles/5737231-combining-data-sets.md): Learn how to merge together data sets in the Dashboard. - [How do I split data sets?](https://support.relativeinsight.com/en/articles/3827321-how-do-i-split-data-sets.md): Relative Insight includes a suite of tools in the Customer Dashboard to help you split data sets. - [Comparing a segment with all other segments](https://support.relativeinsight.com/en/articles/4574534-comparing-a-segment-with-all-other-segments.md): Learn how to build comparisons across groups of three or more data sets in a project. - [How can I clean my data?](https://support.relativeinsight.com/en/articles/3827510-how-can-i-clean-my-data.md): Learn how Relative Insight can help clean your data to prevent noise such as duplicates, spam and retweets from distorting your analysis. - [Exporting classified data](https://support.relativeinsight.com/en/articles/12000191-exporting-classified-data.md): Learn how to export verbatims, topics, custom themes and metadata - [How to change the language of your analysis?](https://support.relativeinsight.com/en/articles/7023368-how-to-change-the-language-of-your-analysis.md): Choosing the language model for your analysis in Relative Insight. - [What are Custom Themes?](https://support.relativeinsight.com/en/articles/8053027-what-are-custom-themes.md): Learn more about Custom Themes, our feature that lets you define your own industry-specific topics. - [How to create Custom Themes?](https://support.relativeinsight.com/en/articles/7733992-how-to-create-custom-themes.md): Learn more about Custom Themes and add your expertise on top of our AI-generated topics to create reportable insights. - [Common use cases for Custom Themes](https://support.relativeinsight.com/en/articles/8052958-common-use-cases-for-custom-themes.md) - [How to export the data associated with Custom Themes?](https://support.relativeinsight.com/en/articles/8053058-how-to-export-the-data-associated-with-custom-themes.md): Learn how to export the data from Custom Themes for further reporting using external dashboard. - [What is the difference between topics and themes?](https://support.relativeinsight.com/en/articles/8061750-what-is-the-difference-between-topics-and-themes.md): Learn more about understanding the difference between topics and themes in text analysis. - [How to upload Custom Themes in bulk?](https://support.relativeinsight.com/en/articles/8317711-how-to-upload-custom-themes-in-bulk.md): Learn more about the bulk upload functionality for Custom Themes. - [Split by Custom Themes](https://support.relativeinsight.com/en/articles/12000723-split-by-custom-themes.md): Isolate and analyze verbatims related to a specific Custom Theme using Advanced Splits. - [What types of data can Relative Insight analyze?](https://support.relativeinsight.com/en/articles/3827182-what-types-of-data-can-relative-insight-analyze.md): Relative Insight can analyze any source of digitized text data. Learn about some of the most common. - [How many words should be included in a data set?](https://support.relativeinsight.com/en/articles/3827725-how-many-words-should-be-included-in-a-data-set.md): Guidance on the recommended size \(word count\) for text data sets being uploaded into Relative Insight for analysis. - [How long does it take to process my data?](https://support.relativeinsight.com/en/articles/3827743-how-long-does-it-take-to-process-my-data.md): Learn about the factors that influence the amount of time it takes for a data set to be uploaded and processed by Relative Insight. - [Common issues impacting data uploads](https://support.relativeinsight.com/en/articles/3828030-common-issues-impacting-data-uploads.md): Learn about the common reasons a data set may fail to upload correctly and how to resolve the issues. ## Accelerator AI - [What is Accelerator AI?](https://support.relativeinsight.com/en/articles/11390848-what-is-accelerator-ai.md): AI-powered analysis for customer intelligence at your fingertips. - [Accelerator AI FAQs](https://support.relativeinsight.com/en/articles/9815003-accelerator-ai-faqs.md): Learn more about Accelerator AI and how it can help you to streamline your text analysis. - [Customize Accelerator AI reports](https://support.relativeinsight.com/en/articles/12000579-customize-accelerator-ai-reports.md): Apply your own Custom Themes to Accelerator AI reports for tailored insights. ## Heartbeat - [What is Heartbeat?](https://support.relativeinsight.com/en/articles/6224249-what-is-heartbeat.md): Learn what Heartbeat is and how it can help you track trends over time - [Defining Custom Themes to track using Heartbeat](https://support.relativeinsight.com/en/articles/6224258-defining-custom-themes-to-track-using-heartbeat.md): Learn how to create custom themes to use in Heartbeat charts - [Interpreting Heartbeat charts and exploring verbatims](https://support.relativeinsight.com/en/articles/6737533-interpreting-heartbeat-charts-and-exploring-verbatims.md): Learn how to interpret and view the verbatim examples for your Heartbeat charts - [Adding new data to an existing Heartbeat chart](https://support.relativeinsight.com/en/articles/6224591-adding-new-data-to-an-existing-heartbeat-chart.md): Learn how to refresh your Heartbeat chart with the latest data - [Creating Heartbeat charts](https://support.relativeinsight.com/en/articles/5996608-creating-heartbeat-charts.md): Learn how to create Heartbeat charts to visualize changes in customer feedback over time - [Exporting the data associated with a Heartbeat chart](https://support.relativeinsight.com/en/articles/6224628-exporting-the-data-associated-with-a-heartbeat-chart.md): Learn how to export the data from your Heartbeat charts - [What is Heartbeat Overlay?](https://support.relativeinsight.com/en/articles/9546655-what-is-heartbeat-overlay.md): Learn how to use Heartbeat Overlay to discover how your CSAT and NPS scores move up and down. - [Heartbeat categorical charts](https://support.relativeinsight.com/en/articles/12000461-heartbeat-categorical-charts.md): Learn more about visualizing your categorical data in Heartbeat charts ## Scoreboard - [What is Scoreboard?](https://support.relativeinsight.com/en/articles/11390825-what-is-scoreboard.md): Scoreboard enables organizations to get the right insights, to the right people, using the right medium, at the right time.