Relative Flow automates the movement and analysis of your data through the Relative Insight platform. Relative Flow facilitates data upload, management, analysis and visualization components of your research saving you time and money.
Standard Relative Flow
Standard flows enable a customer to automate the end-to-end process for adding data to the platform, preparing the data for analysis and tracking NPS to help you determine why your customers are promoters or detractors.
Data In: Product package
Auto uploads enable you to automatically import data into the Relative Insight platform to a cadence that meets your requirements.
The accepted data formats are .csv, .xls and .xlsx
The cadence can be set up on a daily, weekly, or monthly basis
To ensure the integrity of data in pulse surveys, duplicate survey entries are removed
Analysis preparation
Relative Flow then prepares the customers' data and can work at scale and with speed to process the data without the customer needing to be involved.
Once your data has been ingested, the platform automatically segments it for analysis. These data segments cover all promoter, detractor and neutral scenarios to help you determine the driving factors in:
Promoter vs Promoter over time
Detractor vs Detractor over time
Promoter vs Detractor
Promoter vs Neutral
Comparison
Comparisons can be triggered on a weekly, monthly, quarterly, etc. basis, according to your needs.
Update Heartbeat: Product package
In Heartbeat, you can track your promoters and detractors over a period of time, for example:
Promoter vs Promoter over time
Detractor vs Detractor over time