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What is Relative Flow?

Relative Flow is an extension that automates common operations.

Trish Pencarska avatar
Written by Trish Pencarska
Updated over 7 months ago

Relative Flow automates the movement and analysis of your data through the Relative Insight platform. Relative Flow facilitates data upload, management, analysis and visualization components of your research saving you time and money.

Standard Relative Flow

Standard flows enable a customer to automate the end-to-end process for adding data to the platform, preparing the data for analysis and tracking NPS to help you determine why your customers are promoters or detractors.

Data In: Product package

Auto uploads enable you to automatically import data into the Relative Insight platform to a cadence that meets your requirements.

  • The accepted data formats are .csv, .xls and .xlsx

  • The cadence can be set up on a daily, weekly, or monthly basis

  • To ensure the integrity of data in pulse surveys, duplicate survey entries are removed

Analysis preparation

Relative Flow then prepares the customers' data and can work at scale and with speed to process the data without the customer needing to be involved.

Once your data has been ingested, the platform automatically segments it for analysis. These data segments cover all promoter, detractor and neutral scenarios to help you determine the driving factors in:

  • Promoter vs Promoter over time

  • Detractor vs Detractor over time

  • Promoter vs Detractor

  • Promoter vs Neutral

Comparison

Comparisons can be triggered on a weekly, monthly, quarterly, etc. basis, according to your needs.

Update Heartbeat: Product package

In Heartbeat, you can track your promoters and detractors over a period of time, for example:

  • Promoter vs Promoter over time

  • Detractor vs Detractor over time

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