Relative Insight can automate every stage of your data workflow — from upload and management to analysis and visualization — saving you time and money.
Standard Automations
Standard automations enable a customer to automate the end-to-end process for adding data to the platform, preparing the data for analysis and tracking NPS to help you determine why your customers are promoters or detractors.
Data In: Product package
Automatic data ingestion lets you import data into the Relative Insight platform on a schedule that suits your needs.
The accepted data formats are .csv, .xls and .xlsx
The cadence can be set up on a daily, weekly, monthly or quarterly basis
Other cadences can be supported as needed
Note: To ensure the integrity of data in pulse surveys, duplicate survey entries are removed
Analysis preparation
Automations can prepare your data at scale and speed, processing it without the need for manual effort.
Once ingested, the platform automatically segments it for analysis, covering promoter, detractor, and neutral scenarios, to help you identify the key factors driving:
Promoter vs Promoter over time
Detractor vs Detractor over time
Promoter vs Detractor
Promoter vs Neutral
Other data segmentation can also be automated based the content of your data.
Comparison
Comparisons can be scheduled weekly, monthly, quarterly, or at any interval that suits your needs.
Heartbeat: Product package
In Heartbeat, you can track your promoters and detractors over a period of time, for example:
Promoter vs Promoter over time
Detractor vs Detractor over time