A project relates to a business problem, a specific research area, or a brief from an internal stakeholder or a client. It consists of one or more research questions that define what you want to explore and the comparisons you will analyze.

You can upload up to 10 million words of text data for analysis in a calendar month.

As our pricing is based on reasonable usage, exceeding this amount of words will incur charges of $6,000 for every 1 million words over this limit.

Projects can be marked complete from the dashboard screen by clicking the checker flag icon on a project tile. If a project remains open for eight weeks, the platform will automatically mark it as complete. The project will remain accessible on a read-only basis.

Plan for a minimum of ten business days between the start of your contract and the completion of the first project. This will give you time to go through some training with your account team and source the data needed to complete the project.

If you think a project should be reopened, please reach out to your account manager.