In accordance with GDPR and other data protection regulations, Relative Insight can currently only process customer data that does not contain personally identifiable information (PII). The applicable excerpts governing personal data from the Relative Insight terms & conditions are noted below.

If a text data set contains sensitive personal data, we can advise on the best approach to cleaning the data prior to upload into the platform. However, Relative Insight takes no responsibility for the resulting data cleanliness based on such advice.

We recognise that some customers have text data that includes PII that they would like to analyze. We are currently refining our processes and technology to allow the processing of data sets including personally sensitive data in accordance with GDPR and other applicable legislation. We intend to be able to start securely processing data sets including personal information in early 2022.

Applicable terms, conditions and definitions

The below are excerpts of the applicable terms and conditions relating to data protection.


7.1 The Customer warrants that any Customer Data it provides to Supplier will not contain any personal data, as that phrase is defined in the Data Protection Legislation.

7.2 The Customer shall indemnify the Supplier in full for any breach of the warranty in Clause 7.1, and any associated data loss, corruption or breach.

Customer Data: the data inputted by the Customer, Authorised Users, or the Supplier on the Customer’s behalf for the purpose of using or facilitating use of the Services.

Personal Data: any information relating to an identified or identifiable natural person

(‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

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