Relative Insight is designed to be a self-service software platform. We offer a host of guides and training programmes to help users manage their projects independently.
For those who don't have the time or need some additional help, we offer additional support as part of our managed service packages.
The number of projects and associated service level will be specified in your subscription agreement. Additional support beyond what is specified in the contract will be subject to agreement and additional fees.
Relative Insight will provide customers with guidance on sourcing suitable data, performing analysis and generating actionable insights. A maximum of two hours of support will be provided per project.
Relative Insight will provide customers full data gathering and manipulation support and will perform the analysis within the Relative Insight analysis platform. The customers will have full access to the project and associated insight cards. The customers will be expected to brief Relative Insight on the project and be available for feedback sessions on the project output. The customer would not be involved in any functional tasks associated with executing the project. A maximum of 10 hours of support will be provided per project.