We're here to support you as you get up and running with Relative Insight. With a dedicated account team and a host of resources to help you use the platform and discover new use cases - help is never far away.

Here's what to expect as you get started:

Kickoff meeting

Meet your dedicated account manager to discuss your objectives, identify training requirements and put together a roll-out plan for your organisation.

User set up

Provide your account manager with details of who in your organisation needs access to the platform. They'll receive their login details via email.

Project ideation and planning

Work with your account team to uncover the best use cases for Relative Insight in your organisation.

Comparison University training

We recommend all users attend our new user training programme. Introduction to comparative text analysis is a 30-minute introduction to what Relative Insight does and the benefits of the comparative approach over traditional methods of text analysis. Platform basics is a 60-minute session focused on helping users build the practical skills needed to use the platform and manage projects. Both sessions are offered weekly.

Project execution

It's time for your first project! Apply the five-stage framework and start creating insights in the platform.

Ongoing support

For questions about using the platform, our Help Centre is available 24/7 and contains 'how to' guides complete with GIFs and screenshots. For inspiration on new use cases, visit the Relative Insight blog or read our most recent case studies. If you're in need of a discussion with a human - your account team is here to help. Simply email your account manager or strike up a chat using the messenger icon in the bottom right corner of the platform or Help Centre.

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