We are here to support you as you get up and running with Relative Insight. With a dedicated account and customer success team as well as a host of resources to help you use the platform and discover new use cases - help is never far away.

Here is an overview of the key things you should know as you get started.

1. The kick-off meeting

Meet your dedicated Account Manager and Customer Success Executive to discuss your needs and objectives, identify training requirements and define a rollout plan for your organization.

2. Create user accounts and designate admins

Provide your account manager and customer success executive with details of who in your organization needs access to the platform. They'll receive their login details via email.

3. Intro to Comparison University

To help you get started, Comparison University is a library of short videos that give you an overview of the platform. Designated to help new users learn the fundamentals, Comparison University covers:

  • The power of language comparison: Explore the challenges of qualitative analysis, and understand how language comparison can help overcome them

  • Developing questions and insights: Discover the five stages of a project in Relative Insight, and practice defining questions to build insights in the platform

  • Mastering your data analysis: Investigate the common data sources, learn how to upload your data, interpret your analysis and create meaningful insights

4. Project ideation and planning

Work with your account manager and customer success executive to develop a roadmap of projects in which you can deploy Relative Insight.

5. Kick off your first project

It's time to get started! Work through the five stages of a project – locate the data, define the business question, build comparisons, uncover insights, and take action.

Ongoing support

For questions about using the platform, you can access a host of how-to guides and resources in our Help Centre. To spark inspiration for new projects, visit the Relative Insight blog or discover our recent case studies.

If you need to get in touch, email your account manager or customer success executive, or strike up a chat using the messenger icon in the bottom right corner of the platform.

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